Yahoo! Groups to improve as a result of act-km termination

RE: the actKM saga. In a message to the new actKM email list, convenor Mark Schenk, tells us that the original Yahoo! Group for act-km has been restored. Some interesting points:

“We really need to thank the many people who have used their networks to influence senior people in Yahoo, and the many individuals, groups and bloggers out there in the international KM community for giving this issue airplay and putting pressure on Yahoo. There really has been an enormous buzz created that has made Yahoo take notice.”

“There are likely to be some changes to the way Yahoo manages its communities following this, and they have asked for any input we can give about how this should have been handled, and have indicated that a major shake-up of their customer service and community management processes will occur.”

“The disappearance of the group appears to be the collateral damage of a legal dispute we are not involved in, and an appalling lack of due process in Yahoo.

Congratulations to Mark and everyone else involved in resolving this. We’ll be a stronger, more flexible community now.


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